FAQ
1. WHAT IS "TezSum"?
TezSum is a convenient financial service that allows you to pay for various services and goods as well as send money to friends and family. To use the service, you only need a smartphone connected to the internet. All tools are organized in a convenient and functional application for Android and IOS systems.
2. WHO CAN BECOME A USER "TezSum"?
The "TezSum" service can be used by a subscriber of any cellular communication operator in the territory of the Republic of Tajikistan. To do this, you need to download the application "TezSum" in PlayMarket or the AppStore. The version for your application should be: Android 4.1 and newer; IOS 11 and newer.
3. WHAT CAN I PAY FOR?
"TezSum" allows you to pay for utilities, as well as: the Internet, mobile communications, TV and much more. In this application for the convenience of users in the application "TezSum" organized a simple and intuitive directory.
4. HOW TO REPLENISH?
You can replenish your TezSum accounts using your Korti-Milli bank cards or by transferring money from your Tcell balance. Also you can replenish your TezSum account in cash-in terminals.
5. IS IT SAFE?
You do not have to worry about security. The application is secure and confidential. All bank card transactions are protected by a partner bank's security standards. You can follow all operations on your account so you don't miss anything. We notify you about each operation by SMS and if you notice something suspicious, then immediately call us. We did not have the slightest opportunity to access the service.
6. WHAT ARE THE ACCOUNTS FOR?
With "TezSum" you can invoice for payment. Invoices can be issued by any sellers of goods and services or by you if you want to ask your friend for some money!. Having decided to pay for purchases using the "TezSum" system, this account will simply appear in the application.
7. WHAT DO I USE MY "QR" AND QR SCANNER FOR?
QR codes contains all the necessary information for payment. Payments from your wallet can be made and received using your QR scanner or by scanning your QR code.
8. WHAT IS THE "FAVORITE", HOW DOES IT WORK?
You can add private payments to your favorites in order not to fill in the account number each time. For example, when you want to make a monthly payment for internet services or your phone bill.. Add to favorites and simply enter the name of the future template that will allow you to easily navigate, what is this template for? For example: "payment for home Internet", "parents' Internet", "electricity bill".
9. WHAT DOES THE HISTORY OPTION HAVE?
This is a handy tool for managing your financial records. In the "History" section you can see all your previous operations: payment for services and goods, payment of invoices, the history of your transfers and deposits. It is available in the application at any time.
10. HOW TO CANCEL A PAYMENT?
If you make an incorrect payment, you can call us at +992 93 505 00 00 and we will try to solve your question as quickly as possible!
11. WHAT TO DO IF I LOSE THE SIM CARD? OR DECIDED TO CHANGE THE NUMBER?
If you have lost your SIM card, you definitely need to inform the customer support service at +992 93 505 00 00, your wallet will be blocked, and you will receive instructions on further actions. If you decide to change your phone number, you will need to register with the service again, and you will receive a new wallet.
12. IF I FORGET THE PASSWORD?
You can easily recover your password by clicking the "forgot password" button and logging in again.
13. WHAT TO DO IF I LOSE THE PHONE?
+992 93 505 00 00 and report a loss to block the wallet.
14. I HAVE OFFERS, WHERE TO SEND THEM?
We welcome suggestions for the development of our service. Email us at: support@tezsum.tj
15. IF I HAVE ANY MORE QUESTIONS?
Call, write! In the "Settings" there are items - "Online chat" or "Call" in the support service. You can contact us with any question about the service. If you use the Telegram messenger, then just write to our bot ... and we will answer you there.
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